Last Updated: March 2026

1. Introduction

Skyline Delivery Services ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services, website, and mobile applications across the United Arab Emirates.

2. Information We Collect

Personal Information:

• Full name, email address, phone number, and physical address
• Company name and trade license details (for merchant accounts)
• Payment and billing information
• Emirates ID or passport details when required for verification

Shipment Information:

• Sender and recipient names, addresses, and contact numbers
• Parcel descriptions, weight, and dimensions
• Delivery instructions and special handling requirements
• Proof of delivery data including signatures and photographs

Technical Information:

• IP address, browser type, and device information
• GPS and location data for delivery tracking purposes
• Cookies and usage analytics

3. How We Use Your Information

• Processing and delivering your shipments across all seven Emirates
• Providing real-time tracking and delivery notifications
• Processing payments and managing Cash on Delivery (COD) transactions
• Creating and managing your merchant account
• Communicating with you about your shipments via SMS, email, or WhatsApp
• Improving our services, routes, and delivery efficiency
• Complying with UAE federal laws and regulations
• Preventing fraud and ensuring security of our platform

4. Data Sharing and Disclosure

We may share your information with:

• Our delivery personnel and branch offices to fulfill shipments
• Third-party logistics partners when required for inter-emirate transfers
• Payment processors for secure transaction handling
• Government authorities when required by UAE law or regulation

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our platform
• Secure access controls and authentication for merchant accounts
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipment records are retained for a minimum period as required by UAE commercial law. You may request deletion of your account data by contacting us.

7. Your Rights

In accordance with UAE data protection regulations, you have the right to:

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable

8. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. اتصل بنا

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: